RETURNSpolicy

LifeFibers.com

your sustainable wardrobe

RETURNS POLICY

Returns for Credit & Exchanges:

We take great care to describe our collection accurately, and provide all the information you need to know in order to be happy with your LifeFibers.com purchases. On rare occasions, however, you may find that your purchase doesn't work out as planned. We want you to be satisfied with your purchases, and therefore we offer returns, subject to our approval.

If the item you wish to return has been represented accurately, but you just don't like the fit, color, etc., upon our approval we will accept your return. When we receive your return, you will receive a merchandise credit with us for the total amount of your purchase, minus any shipping costs. You may exchange the item for another piece in our collection. Please continue reading for details about returns & exchanges.

INTERNATIONAL: Due to customs issues, we do not accept returns on international orders at this time, except in cases of significant misrepresentation of the item in question. Contact us before placing an international order if you have any questions.

"Sale" items and items under $50 will NOT be eligible for return.

Returns for credit: credit purchases will NOT qualify for additional donation, as we will have already donated a portion of the previous purchase.

Please be certain about your purchases before you buy!

Details:

Returns for credit & exchanges:

Upon our approval, you can exchange the returned item right away for another piece in our collection. Just let us know which item you would like instead and we will ship it out when we receive your return.

The amount of the exchange or credit will be for the total purchase price of any items returned, NOT for original shipping charges on those items.

In case of a price difference between the item purchased originally and the item or items you're exchanging it for, we will keep a record of any credit on file, and send you an invoice with your credit total as of the date the return is processed. This credit is good toward any future order with us.

Shipping charges on returns and exchanges will be paid by the customer.

Full return:

If you feel that that your purchase has been significantly misrepresented in our description, send us an email and we will discuss any concerns you may have.

If the return is approved, when we receive the returned item we will refund your purchase price including shipping costs.

We try hard to disclose (and when possible, photograph) any flaw that might compromise the integrity or wearablity of our items. However, we sell clothing and accessories which in many cases have been previously worn, so it is remotely possible that we might miss something.

We will do our very best to keep you satisfied!

How to return an item:

(you may also call if you have questions, but LifeFibers.com must receive an email (written request) so that the transactions can be documented and recorded.

1. EMAIL: In order to receive approval for a return, you must notifyLifeFibers.com by email within 48 hours of your confirmed delivery date.

2. Return items must be shipped to us, insured and carefully packaged, in the exact condition in which they were originally shipped--unworn with no stains, rips, etc. caused by trying on, or any other damage/odor from being in your possession--and be received by us within 10 days of your confirmed delivery date. We recommend insuring your return, since we cannot process your credit or exchange if we do not receive your returned items due to post office error.

* AFTER receiving confirmation from LifeFibers.com, returned items should be shipped to the following address:

LifeFibers.com

19206 NE 141st street

Woodinville, WA 98077

Items received after 10 days from their confirmed delivery date or without our prior approval will not be eligible for return. Damaged items will not be accepted for return--and you will be responsible for shipping charges to get the item back if we deny your return request--so be gentle and careful when trying on garments!

The customer is responsible for all shipping costs for returned items except in cases of significant misrepresentation.

LifeFibers.com

19206 NE 141st street

Woodinville, WA 98077